INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I place an order on Madfrog?

Placing an order on Madfrog is simple! Browse our collections, select the items you like, choose your size, and add them to your cart. Once you’re ready, proceed to checkout, where you can fill in your shipping details and make the payment.

What payment methods do you accept?

We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express) and UPI. We also offer cash-on-delivery for select locations.

How can I track my order?

After placing an order, you will receive a confirmation email with your order details and a tracking number. You can use this number to track your order on our website under the ‘Track Order’ section.

What is your return and exchange policy?

We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return or exchange the item within 30 days of delivery. The item must be unused, unwashed, and in its original packaging. Please visit our Returns & Exchanges page for more details.

How long does delivery take?

Delivery times vary depending on your location. Generally, orders are delivered within 3-7 business days. You can check the estimated delivery time for your location at checkout.

How can I contact Madfrog customer service?

Our customer service team is here to help! You can reach us via email at info@madfrog.in or by calling our customer service number at [your customer service number]. We’re available Monday through Friday, from 9 AM to 6 PM.

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